No-Show Bidders

No-show bidders are, unfortunately, a cost of doing business for an online auction company. Equip-Bid is committed to doing everything possible to minimize the impact no-show bidders have on the auctions published on equip-bid.com. The fraud-detection and protection element of our auction software is key to stopping ‘problem’ bidders from re-registering and red-flagging bidders who are exhibiting unusual bidding behavior.

A no-show bidder is a bidder who failed to honor his winning bids and/or the terms of an auction when he was identified as the winning bidder. The bidder bears 100% responsibility for the invoiced assets not selling.

Affiliates play a critical role in controlling the damage no-show bidders cause on website. We know from experience, a no-show bidder on one auction is likely to be a no-show bidder on other auctions which is the reason Equip-Bid is so adamant about timely invoice processing. The sooner a no-show bidder is identified, the sooner his bidding privileges can be disabled—hopefully before the bidder has a chance to damage the results of another affiliate’s auction.

While no-shows are always disappointing, it is important to recognize even good bidders are known to not show on occasion. Generally, when high-quality bidders are made aware of their error, they do whatever they can to remedy the situation, often contacting the affiliate to check on the possibility of a late removal. The ideal outcome is the affiliate is able to accommodate the request for a late removal (don’t forget to reprocess the invoice as PAID and contact Affiliate Services to reinstate bidding privileges if necessary). However, if a late removal is not possible, the affiliate should direct the bidder to contact Equip-Bid via support@equip-bid.com.

The Process for Disabling No-Show Bidders

Bidders with a no-show invoice with high bids over $25.00 lose their bidding privileges immediately upon the affiliate processing their invoice as a no-show.

Bidders with no-show invoices below $25.00 do not lose their bidding privileges but are subject to review. A bidder with multiple low-value invoices processed as a “no-show" will lose their bidding privileges.

Bidder Penalty Fees

The website terms state:

If a winning bidder fails to complete the purchase within the time allotted, Equip-Bid may consider the bid abandoned. In such cases, Equip-Bid may charge a fee of 20% of Buyer’s final purchase price. By agreeing to these terms and conditions, you specifically authorize Equip-Bid to charge this fee to the credit card on file.

No Pay / No Show Process

1st Time

• Under $100 invoice - $20 fee

• Over $100 invoice - $35 fee + 20% of the unpaid invoice amount.

2nd Time

• Under $100 invoice - $35 fee to be turned on again with a final warning.

• Over $100 invoice - $35 + 20% of the unpaid invoice amount with a final warning

3rd Time

• Blocked - Your third incident will result in a permanent block from the Equip-Bid site.

Any bidder caught opening a new account

• Will be charged an additional $50 with the above warnings. This is considered fraudulent bidding and is not tolerated.
  
  

Mark as No-Sale

If you determine that an invoice needs to be canceled, this MUST be marked as a NO-SALE. This will not penalize the bidder but is required for correct accounting.

For example, a no-sale invoice may be one that you discover an item was missing or not disclosed as damaged before the bidder pays.